Before Your first Appointment with us-

We want to ensure that your time with us is a wonderful experience and that we give you the full WOW service.   We just have a few ground rules to make sure we get off to a great start! For new guests, please arrive 10 minutes before your treatment to allow time for us to get to know you better by getting your preferences and background information. For all guests, late arrival will mean we have to cut your treatment short as we can’t hold up the guest after you who has arrived on time so please try to be there in time to catch your breath and relax before your treatment.

 

Don’t Leave Us Hanging, Our Cancellation Policy-

Like many businesses, we rely on having our team happily booked to be able to price our treatments accordingly. If you cancel at short notice that means we have a period of time where we have costs of wages and running the business and most likely will have turned away other guests earlier, as we may not have time to resell your time slot. We require either a credit card or valid voucher number to secure your appointment time with us on services 1 hr or longer. 

We send out 2 appointment reminders, one by email 48 hours before your appointment, and one by SMS 24 hours before your appointment. 

All no-show clients, and cancellations within 24 hours of the appointment a cancellation fee of 100% of the total treatment cost will be charged. All no-show and late cancellation clients will be required to pay a deposit for all future appointments with us. 


Booked services cannot be cancelled on arrival of appointment. 

On site parking?

PARKING is available at the back of the building.

We have 2 designated client parks to park in, or you can park in the visitors parking,

or Ancestral Parking spots. Please DON'T park in Pheonix car spaces as may be clamped or towed.

Can I bring my children or friends?

Due to the size of our salon rooms, hazardous equipment and insurance guidelines, it is not appropriate for children or friends to accompany you at your appointment.

Our Charges

All prices are GST inclusive and subject to change without notice. We accept major credit cards and eftpos and all treatments must be paid on or before the day you have them.

All prices are GST inclusive and subject to change without notice.

We accept major credit cards and eftpos and all treatments must be paid on or before the day you have them.